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Clinical Program Coordinator

About Cedars-Sinai

Cedars-Sinai Medical Network is located in Los Angeles, California. Our dedicated professionals bring everything they have to provide the highest quality patient care to the communities they serve in the greater Los Angeles metro area. As an employee within the Cedars-Sinai Medical Network, you can expect the same high-performance standards, culture and collaboration that you would expect from the Cedars-Sinai Medical Center.

Why Cedars Sinai

Exceptionally developed skills, a dedication to excellence and a desire to transcend the ordinary. This is the source of true art. It is also the foundation for the world-class healthcare provided at Cedars-Sinai. If you want to be your best, you owe it to yourself to work with the best. You’ll have that opportunity when you work at Cedars-Sinai Medical Network.

The Position

The Clinical Program Coordinator is responsible for providing clinical and administrative services in support of the MDN pain management and mental health programs, to include: 1) Provide outreach, clinical triage, care coordination, patient education, and follow-up services for patients enrolled in these programs 2) Optimize program impact by following program-specific guidelines for appropriate patient selection and enrollment and ensuring the collection of data needed to measure improvement/performance. The position will provide and coordinate program services to target pain populations including patients with a variety of chronic pain conditions including spine, neuromuscular, musculoskeletal, neuropathies, HA/migraine, abdominal pain, pelvic pain, or chronic pain resulting from complex medical or surgical treatments. The target mental health population includes patients with depression, anxiety, and other behavioral conditions commonly treated in Primary Care. The Clinical Program Coordinator will also be responsible for coordinating medication management services as a major component of both programs. The division of clinical vs. programmatic (administrative) responsibilities is envisioned to be approximately 70/30, or roughly 3.5 days clinical per week and 1.5 days administrative/programmatic per week. 

Essential duties:

  • Clinical
    • Under the direction of the respective program Medical Directors, review patient assessments, treatment plans, medication regimens and other prescribed treatment modalities and provide patient education and support to promote adherence to therapies and goals
    • Establish ongoing communication with patients during and between scheduled appointments to promote care coordination and timely delivery of services and treatments; Follow escalation pathway(s) for urgent or unresolved problems
    • Follow established guidelines for handling inbound patient calls to report symptom management issues, new clinical problems, medication questions and/or other areas of concern
    • Maintain ongoing communication with the respective program Medical Director regarding assigned patients and provide timely notification of changes in patient status
    • Provide timely and complete clinical documentation in the EHR following patient visits or telephone calls
    • Read more
  • Administrative
    • Maintain program specific patient registries that serve as the basis for patient identification and tracking as well as outcomes measurement
    • Provide regular program status reports which may require combining data from multiple sources and use of basic descriptive statistics
    • Engage in patient outreach/program enrollment activities as directed
    • Participate in program evaluation activities including the development and administration of satisfaction surveys
    • Partner with Medical Directors to support ongoing program development and refinement activities

Requirements:

  • Baccalaureate degree or higher from an accredited school of nursing
  • Valid CA RN licensure
  • Relevant work experience preferably caring for patients with chronic pain and/or mental health in a primary care setting
  • Experience working as Care Manager highly desirable
  • Familiarity with motivational interviewing techniques
  • Demonstrated commitment to the concept of working on an interdisciplinary team
  • Experience with patient registries desirable
  • Basic Excel and PPT skills desirable
  • FT position, Monday – Friday. Ability to attend occasional early morning or evening meetings. May be asked to cover off-hours patient calls on a rotating basis.
  • Knowledge of managed care principles and population health practices and tools desirable.

Contact us today to learn more about how you can become part of the Cedars Sinai family!

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